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Changes to senior FOS personnel
since arrival of Natalie Ceeney as Chief Executive
Most recent changes at the bottom
list is not be complete, dates may be approximate
  • Walter Merricks, Chief Ombudsman resigned 2009,
    replaced by     Natalie Ceeney CBE
    Biography of Natalie Ceeney, New Chief Ombudsman  Very interesting, but stops some time ago unfortunately
    Video of Natalie Ceeney introducing FOS on Youtube
    Link to Debretts, brief biography of Natalie Ceeney More detailed info if you join Debrett's
  • Michael Barnes CBE, Independent Assessor retired May 2010,
    replaced by Linda Costelloe Baker OBE

  • Ray Hewlett, Operations Director steps down Summer 2010
    replaced by Simon Rouse     who left in Autumn 2011

  • David Thomas, Corporate Director retires 2011, retirement delayed ?
    some duties may go to the new Director of Finance and Performance

  • Julia Cavanagh, Director of Finance and Performance,
    finally appointed, Stuart Curl, interim post holder leaves

  • Mark Gee, Chief Technology Officer

  • Peter Stansfield, HR Director left in May,
    replaced by J    acquie Wiggett, now Director of Human Resources and Organisational Development

  • Ray Neighbour was Service Review Manager, now listed as an Ombudsman, service review team abolished

  • Non-exec directors appointed Jan 2011
    Janet Gaymer DBE QC (HON)   Lawyer
    Alan Jenkins  Lawyer
    Pat Stafford  Marketing background

  • Public Affairs Manager to be recruited, no details

  • Gemma Richardson, Head of customer experience and quality, appointed she held a similar post at National Archives where Natalie was also in charge
       
  • Roger Gough, Head of operational planning, recruiting Mar 2011, appointed.
       
  • Operational strategy manager, recruiting Mar 2011, no information

  • Barbara Cheney, company secretary, left July 2011. No replacement recruited yet,

  • Julia Cavanagh appointed interim company secretary, Summer 2011

  • Jane Hingston now lead ombudsman – casework policy for banking, credit and mortgages

  • Caroline Mitchell now lead ombudsman – casework policy for insurance and investment

  • David Bird now managing-ombudsman, investment and pensions

  • David Millington now managing-ombudsman, banking, credit and mortgages

  • Richard Thompson now managing-ombudsman, payment protection insurance (PPI)

  • Richard West now managing-ombudsman, rules and jurisdiction

  • Sue Wrigley now managing-ombudsman, insurance

  • Yvette Bannister now Head of Public Law and Legal

  • New Ombudsmen appointed, Jul 2011
    Hilary Bainbridge
    Cathy Bovan
    Heather Clayton
    Michael Crewe
    Kim Parsons
    Louise Povey
    Roslyn Rawson
    Nicole Smith
  • Oct 2011 Gwyn Burr, appointed non-executive director, Sainsburys director,

  • Nov 2011 Simon Rouse Operations Director leaves after 16months to become Director, Bancassurance at Santander

  • Nov 2011 Roger Gough Head of operational planning name removed from senior operational team, post no longer listed

  • Nov 2011 Sir Nicholas Montague appointed FOS Chairman from Jan 2012

  • Nov 2011 David Thomas, Once Corporate Director, then Principal Ombudsman, also interim Chief Ombudsman, now Lead Ombudsman seems to have delayed his retirement which was planned for 2011
  • Autumn 2011 Julia Cavanagh, Director of Finance and Performance, appointed Company Secretary as well when board fails to recruit new Company Secretary
  • Dec 2012 Chris McDermott appointed Interim Operations Director for 1 year only

  • Feb 2012 Chris McDermott, Operations director, was interim operations director

  • Feb 2012 Ian Algie, Head of operational design, post no longer listed

  • Feb 2012 Garry Wilkinson, Deputy operations director, was head of casework operations

  • Feb 2012 Tim Archer, Head of casework operations, was in the casework operations team

  • Feb 2012 Nathan Horner, Head of casework operations, was in the casework operations team

  • Feb 2012 Patrick Hurley, Head of casework operations, was in the casework operations team

  • Feb 2012 Heather Cunliffe, joins casework operations team

  • Feb 2012 Neil Perry, joins casework operations team

  • Feb 2012 Emma Parker, Head of media and customer research, title change ?

  • Feb 2012 Tracy Campbell, Head of property and operations support, was head of operations support

  • Feb 2012 Mike Harris, Head of strategy analysis, was head of planning and analysis

  • Feb 2012 David Weaver, Head of procurement, interim head of procurement replaces Helen Booth

  • Feb 2012 ,Melanie Wheeler, Head of business planning and performance

  • Feb 2012 Kelly Thompson, was Head of HR operations, post no longer listed

  • Feb 2012 Margaret Wrightson, Head of organisational development, post no longer listed




    FOS executive team
    FOS senior management team
    Full list of Ombudsmen and their previous jobs
    FOS careers website